

If you have problems running RKill, please let us know.ĭo not reboot your computer after running RKill as the malware programs will start again. You can review the log file and then close so you can continue with the next step. When it has finished, the black window will automatically close and a log file will open. Please be patient while the program looks for various malware programs and ends them. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with the malware. When you are prompted where to save it, please save it on your desktop.
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When at the download page, click on the Download Now button labeled iExplore.exe. Will be a file you won't have to scan later.
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Uninstall the software that is on the computer

What is listed below to have the computers re-enabled.įailure to complete all of the steps will result in you having to meet with the student again and Some messages may include detailed instructions other than Please take the time to read theĮ-mails sent to you about blocked computers. Some computers may be blocked for reasons other than security issues. You need to follow ALL of the steps listed below before the computer will be re-enabled. If a computer has been blocked from the campus network for security issues (infections, lack of patches), Not being removed, resulting in a return visit from the student with her computer. Shortcuts could result in the virus or malware The steps below are lengthy, but they work. If a computer is suspected to have a virus, these steps should eliminate the problem.
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Procedure for Cleaning Viruses Off a Computer Running Windows 7/8/10 If this is an issue restricted to a web browser (redirects, unwanted web search page, toolbars, advertising), please start with the Browser Hijacker Please check with the Associate Director of Technology Support Services before removing viruses and malware fromĪ computer in case it needs special attention or instructions. Malwarebytes is always a great first step if the malware will allow you to install, update, and run it. Special note: Viruses and malware change daily, and removal instructions are not a one-size-fits-all
